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Supported file types and formats

Article author
Jonathon Plowman-Samson
  • Updated


Learn about the file types and file formats that MindBridge supports.

Supported file types

At this time, MindBridge only supports the following file types:

  • .csv
  • .xls
  • .xlsx
  • .dbf
  • .txt 
    • Only supported if delimited by a comma, tab, semi-colon ( ; ), or vertical bar ( | )

Supported file formats

Chart of accounts* General ledger

Tabular files:

Tabular files are generally accepted.

Refer to the list of ERP export guides and/or the FAQ for direct connectors to discover the supported file formats that best apply to your needs.**

* You must accurately verify account mapping in order to procure the most valuable analysis results from MindBridge.

** Grouped files must be ungrouped before importing. If you need assistance, reach out to the Customer Success team to help transform your file.

Note: Multiple Excel data files must be consolidated onto on a single sheet, and appear on the first sheet of the document. Only 1 general ledger file can be imported per period.

File types not supported

Unsupported files types should be formatted into one of the supported file types. If you need assistance formatting your data, reach out to Customer Success to help transform your file.

Some files, such as .pdf, are for display purposes only and do not contain usable, analyzable data that can be extracted. MindBridge cannot support .xlsx, .csv, or .txt files that have been exported from .pdf. In these cases, you may have to request a new file in the supported type.

File restrictions

MindBridge does not support password-protected files.

Disable the security settings before importing your file into MindBridge, or sharing it with the Customer Success Team.

File size limitations

Maximum file size: 2 GB

We recommend zipping or compressing any file before importing it.

Note: Only 1 compressed file can be imported at a time, except in the case of GDPdU imports.

If the compressed file is still above 2 GB and/or continues to prompt a server error, please reach out to our Customer Success Team.

Special characters to avoid

The characters to be aware of in as they may cause an ingestion error depending on the file format and context. We recommend you avoid using these characters as delimiters. 

  • BOM (\uFEFF or erroneously as \uFFFE)
  • Form Feed (\014)
  • \u00DO
  • CR
  • LF
  • Tabs (in the data itself)
  • Backslash ( \ )
  • Tilde ( ~ ) (specifically on .txt files)

Anything else on your mind?
Log in to MindBridge to chat with us, submit a request, or reach out to your assigned Customer Success Manager.

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