Summary
Learn how to troubleshoot and resolve the unmapped accounts error during the "Verify accounts" workflow.
Symptom
The following error message appears in the "Verify accounts" workflow:
Troubleshooting steps
1. Confirm the correct Chart of Accounts file is uploaded to the analysis.
2. Click Verify accounts.
3. Proceed to the Review step, open the Actions menu and Export the account list.
4. Filter unmapped accounts.
5. Verify that these accounts don’t have any internal codes mapped to them.
6. Look at the Source column to identify what file the unmapped accounts are coming from.
If the source is the GL file
Having the GL as a source file indicates that these accounts are not included in the CoA file and, therefore, appear unmapped.
1. Map accounts in the account list file by adding internal codes next to each unmapped account.
2. Upload the updated account list file to the CoA file slot.
If the source is the CoA file
Having the CoA as a source file indicates that you need to select one of the three options below.
Option 1:
1. Accounts are added to the CoA but are not included in the GL, Opening, or Closing balance files.
2. Remove these accounts by opening the Actions menu and clicking Remove unused accounts
Option 2:
1. Verify that the correct library / account grouping is used for this engagement.
2. If the right account grouping is used, the grouping file needs to be appended to include new codes.
3. If the wrong account grouping is used, a new engagement needs to be created, and the correct library and account grouping needs to be selected.
4. Files have to be re-uploaded.
Option 3:
1. Accounts exist in either the Opening or Closing balance file with a $0 balance, but are not included in the GL file.
2. Remove these accounts from the Opening or Closing balance files and re-import them.
Anything else on your mind? Chat with us or submit a request for further assistance.