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Data import is taking a long time or hanging

Article author
Kate H
  • Updated

The Problem

I'm uploading/importing my GL for data ingestion and it has been hanging or making no progress for a long time. It remains stuck in one place like the following for a long time:

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Possible solutions

  • Solution #1: There might be an error but the page is not refreshing
    • Step 1: click the Close button at the bottom right of the screen
    • Step 2: if there is an error message on the main page, search the error code in our guide
  • Solution #2: Your GL file is big and needs more time to complete processing
    • If you tried the steps in Solution #1 and do not see an error message on the main page, your GL file probably is still processing.
    • This is likely to be the case if your file is big (e.g., more than 100 MB unzipped, more than 5 million rows, more than 20 columns).
    • You can close the browser window and continue working on other tasks while you wait for the file to finish processing.

 

 

 

If none of the solutions work, reach out to our amazing Support Team! :)

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