Questions? We have answers.

Data import is taking a long time or hanging

Article author
Kate H
  • Updated

Summary

Learn why your data may be importing slowly or not at all.


Symptom

When importing a file into MindBridge, the progress bar has slowed to a crawl or has stopped progressing completely.

mceclip0__3_.png


Resolutions

There may be an error but the page is not refreshing

    1. Select Close at the bottom of the page.
      You will go back to the Data page.
    2. Check for an error message — if one exists, search the error code in the knowledge base.

The file is large and requires more time to process

If your file is particularly large (i.e.; more than 100 MB unzipped, more than 5 million rows, or more than 20 columns) it is likely that MindBridge is still processing the file.

In this case, you can navigate away from the processing page and continue working on other tasks. If no errors occur during the import process, MindBridge will notify you when the file has finished processing.


Anything else on your mind?

Head over to the community with your thoughts and inquiries! You can also chat with us, or, submit a request for further assistance.

Share this article on

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.