After receiving their account invitation email, users are given a 7-day window to activate their account to maintain a high level of security.

If a user tries to activate their account after the 7-day window has expired, they will receive a notification that their login token has expired.

Resetting a login token can only be done by an Admin, so you will need to contact your system's Admin to resend a login token.

If you don't know who your MindBridge Admin is, please contact support by using the in-app chat feature, reaching out to your assigned Customer Success Manager, or by emailing support@mindbridge.ai directly.