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I was invited, but can't log in

Article author
Jonathon Plowman-Samson
  • Updated

Summary

Learn about common login issues and how to resolve them.


Resolution

When using Single Sign-On (SSO) to log in to MindBridge (Microsoft or Google), the primary email address for your Microsoft or Google account must match the one associated with your MindBridge account.

If it doesn't match (if you were invited using an alias or an old email address, for example), you have a few options:

  1. Change your e-mail address in MindBridge.
  2. Have your system Admin disable the old account and re-invite you using the proper e-mail address. 

Once you log in to the system via Single Sign-On (SSO), you can change your email address. It will automatically propagate to MindBridge for your next login. But be aware that on your first login, the primary email address has to match on both sides.

If you have any questions, contact the Customer Support team.


Anything else on your mind?
Log in to MindBridge to chat with us, submit a request, or reach out to your assigned Customer Success Manager.

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