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Submit a data formatting request

Article author
Jonathon Plowman-Samson
  • Updated


Learn how to request assistance with data formatting from the MindBridge Customer Support Team.


Before making a data formatting request, perform the following steps:

  1. Create an organization
  2. Create an engagement
  3. Create an analysis
  4. Import all unformatted data files into the file manager
Note: Set the correct ERP in the Engagement Settings before submitting a ticket so the Customer Support team can quickly identify any pre-existing script to format the data, as well as develop tools to format future data more efficiently.
Tip: If your ERP is not in the "Financial management system" menu, you can type it in directly, then press Enter/Return on your keyboard to apply it.

Submit a data formatting request

  1. On the Data page, select Get Assistance within the analysis that requires data formatting support.
    A pop-up window appears.
  2. In the MindBridge assist section, provide a due date and relevant comments.
  3. Select the I agree to grant access checkbox to confirm your consent.
  4. Grant Access to the engagement.

Tip: When adding comments, be sure to include the following:

  • That you require data formatting support.
  • Whether you require assistance combining multiple files.
    • Selecting the browse button link will browse the user’s local machine for .jpeg or .png files. As of the December 2021 release, our new Merge tool can quickly combine multiple files if they do not need any other formatting!
  • For General Ledger formatting, specify what the account number should look like. For example which column contains the correct account number or specify any modifications that must be applied (i.e. extract the last 6 digits for the account number, remove dashes).

Example comments

  1. “I need GLFileA.csv which contains multiple sheets, combined into a single sheet and have imported as one complete general ledger file. Finally, I need my OpeningBalance.csv to be formatted so MindBridge can ingest it. Thank you very much!”
  2. “I need GLFileA.csv combined with GLFileB.csv to have uploaded as one complete general ledger file. Please let me know where I should be importing the files to be combined and imported into the tool. Thank you very much!”

Once your data formatting support request has been submitted, you will see a notification confirming that you granted MindBridge access to this engagement. You will also receive an email notification. 

The MindBridge team will reach out to arrange the data exchange process.

Anything else on your mind?

Head over to the community with your thoughts and inquiries! You can also chat with us, or, submit a request for further assistance.

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