Summary

Learn how to resolve internal processing errors that may occur while running the analysis.

Symptom

One of the following error codes appears when attempting to run an analysis:

MBER1177, MBER1179, MBER2400, MBER2401, MBER2402, MBER2403, MBER2404, MBER2405, MBER2406, MBER2407, MBER2408, MBER2409, MBER2410, MBER2411, MBER2412, MBER2413, MBER2414, MBER2415, MBER2416, MBER2417, MBER2418, MBER2419, MBER2420, MBER2421, MBER2422, MBER2423, MBER2424.

Resolution

First, try re-importing the data. After 3 attempts, MindBridge will automatically log a support ticket, and the Customer Support team will reach out to help you resolve the issue.

For immediate assistance, access:

• Live chat assistance
• In-app technical support, or
• Contact your Customer Success Manager
  
  

Anything else on your mind? Chat with us or submit a request for further assistance.